Refund policy

Last updated: October 17, 2026

30-Day Money Back Guarantee

We want your family to love GlowWars. If you are not happy with your order for any reason, you can request a return within 30 days of the delivery date for a full refund of the product price.

How to start a return

  1. Email us at pupcalm3@gmail.com with your order number and the reason for the return.
  2. We will reply with the return instructions and the return address. Please do not send items back without contacting us first, as packages sent to the wrong address cannot be processed.
  3. Ship the item back with a tracked shipping method and send us the tracking number.

Conditions

  • Items must be returned complete (blasters, chest targets, straps and original box) and in the same condition you received them, apart from normal testing.
  • Return shipping costs are paid by the customer, except when the item arrived damaged, defective or was not what you ordered (see below).
  • The original shipping was free, so there is no shipping charge to refund.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or issue a full refund, at no cost to you. In many cases you will not need to send the item back.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to show the refund.

Cancellations

You can cancel your order free of charge at any time before it ships. Just email us with your order number as soon as possible.

Lost or undelivered orders

If your tracking shows no movement for more than 10 business days, or your order has not arrived within 25 business days of shipping, contact us and we will resolve it with a replacement or a full refund.

Your legal rights

This policy is in addition to, and does not limit, any rights you have under the consumer laws of your country (for example, the 14-day right of withdrawal for customers in the EU and UK).

Contact

Questions about returns? Email us at pupcalm3@gmail.com. We usually reply within 24–48 hours, Monday to Friday.